1. Our 30-Day Return Policy
We hope you love your purchase. If you are not completely satisfied, you may return your item within 30 days of the date of delivery for a refund or exchange.
2. Eligibility for Returns
To be eligible for a return, your item must be:
- Unused, unworn, and in the same condition in which you received it.
- In its original packaging, including all tags, dust bags, and accessories.
- Returned within 30 days of the delivery date.
3. Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned unless they arrive damaged or defective:
- Personalised or custom-made items.
- Items marked as final sale.
- Gift cards.
- Items damaged through misuse or wear after delivery.
4. How to Initiate a Return
To start a return, please contact our customer service team at service@vipselec.com with your order number and the reason for the return. We will provide you with instructions and, where applicable, a return authorisation.
5. Return Shipping Costs
Return shipping costs are the responsibility of the customer, except where the item received was damaged, defective, or incorrect. We recommend using a tracked shipping service for returns, as we cannot be responsible for items lost in transit back to us.
6. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 5–10 business days after approval. Please allow additional time for your bank or payment provider to post the refund.
7. Exchanges
If you would like to exchange an item for a different size, colour, or model, please contact us within 30 days of delivery. Exchanges are subject to product availability. If the replacement item is unavailable, a refund will be issued.
8. Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with a photo of the item and your order number. We will arrange a replacement or full refund, including any return shipping costs.
9. Late or Missing Refunds
If you have not received a refund after the stated processing time, please first check your bank account and contact your payment provider. If you still have not received it, contact us at service@vipselec.com and we will assist you.
10. Contact Us
If you have any questions about this policy, please contact us:
- Email: service@vipselec.com
- Phone: +1 (800) 888-8888
- Address: 888 Madison Avenue, New York, NY 10021, United States